On Sunday, September 12, 2021, the manager and experts of domestic business development group of Monenco Iran launched an online webinar featuring "Customer Journey Map" drawing, analysis and its role in the development of organizations business and it attracted many audiences. The purpose of this webinar was to deliberate and transfer the knowledge and experience of Monenco Iran in the field of drawing and analyzing the customer's journey map and its role in the development of the business of the organizations. It is worth mentioning that Monenco Iran's background and capabilities in this field as well as the latest methods used to do this important issue were represented and at the end a detailed question-and-answer session was held.